If there is a fault or defect – complaint
If you have received a product with a fault or defect, we will be happy to help you.
Important – to ensure you receive the correct assistance:
- If you purchased the product from a retailer (e.g. a DIY store or installer), you must contact them directly, as the complaint must be handled by the place where the purchase was made. See a selection of retailers here.
- If you purchased the product via pressalit.com, you can submit a complaint directly to us. See the guide below.
When you purchase as a consumer, you generally have a 2-year right to submit a claim for faults or defects. You must submit your claim within a reasonable time after discovering the fault. If you submit your claim within 2 months, it will generally be considered to have been submitted in time.
Here is what you need to do
Please note: This applies to complaints regarding products purchased directly on pressalit.com.
- Submit a claim.
We recommend using our online form, as it helps us collect the necessary information from the start and thereby process the case faster. However, you may also contact us by e-mail at [email protected]. - Provide or attach proof of purchase.
This may, for example, be your order number, invoice, order confirmation or other proof of purchase. - Briefly describe the fault.
Write a short description of the fault or defect, so we can assess the case as accurately as possible. - Attach photos, if relevant.
Please attach photos of the entire product and a close-up of the fault. If it helps us process the case, you may also attach photos of the label, packaging or other relevant details. - Wait for instructions.
Do not send the product to us until you have received instructions. Keep the product and any packaging until the case has been resolved.
Important details about complaint
Complaints and claim form
Fill in the form and we will help you proceed with your claim.
Please include your order number if possible, as this helps us process your request faster.
If you as a consumer wish to make use of your 14-day right of withdrawal, please go to our returns form here.
Are you not sure what to do?
If you are not sure which rules apply to you, or how a larger product should be handled, you can contact us before sending anything back.