Returns and complaints

At Pressalit, we aim to make it as easy as possible for you to get help if you need to return an item or submit a claim. We guide you to the right process so we can handle your request quickly and correctly.

Please note that different rules apply depending on whether you are purchasing as a consumer (B2C) or as a business customer (B2B). You can read the full legal terms and conditions in our sales and trading terms here: Terms and conditions

Start by choosing the option that best matches your situation.

I want to return an item

For consumers who wish to cancel a purchase within 14 days (right of withdrawal).

Return an item

There is a fault or defect

For items with faults or defects. Please create a claim before returning the item.

Submit a complaint