Returns and complaints
Get help returning a product or submitting a claim. We guide you to the right process so we can handle your request quickly and correctly.
At Pressalit, we aim to make it as easy as possible for you to get help if you need to return an item or submit a claim.
Please note that different rules apply depending on whether you are purchasing as a consumer (B2C) or as a business customer (B2B). You can read the full legal terms and conditions in our sales and trading terms here: Terms and conditions
What do you need help with?
Start by choosing the option that best matches your situation. The page highlights the most important actions first, with more detailed terms and conditions further down.
I want to return an item
For consumers who wish to cancel a purchase within 14 days (right of withdrawal).
There is a fault or defect
For items with faults or defects. Please create a claim before returning the item.